ParfuMaria
Version 2026
Table of Contents
Article 1. Definitions
For the purposes of these Terms and Conditions, the following definitions apply:
ParfuMaria: ParfuMaria, established in IJsselstein, the Netherlands, registered with the Dutch Chamber of Commerce.
Consumer: any natural person acting for purposes outside their trade, business, craft or profession.
Agreement: any agreement concluded between ParfuMaria and the Consumer relating to the sale and delivery of products and/or services.
Product: any item offered or supplied by ParfuMaria, including perfumes, fragrance samples, discovery sets, cosmetics, personal care products, scented candles and related products.
Services: all services offered by ParfuMaria, including Private Shopping appointments, sample preparation, discovery sets and related services.
Website: the official ParfuMaria webshop.
In Writing: communication by e-mail or any other durable electronic means of communication.
Business Day: Monday through Friday, excluding officially recognised public holidays in the Netherlands.
Article 2. Applicability
These Terms and Conditions apply to every offer made by ParfuMaria and to every Agreement concluded between ParfuMaria and the Consumer, unless expressly agreed otherwise in writing.
By placing an order, the Consumer confirms that they have read and accepted these Terms and Conditions.
Additional conditions may apply to specific products, services, promotions or information pages published on the Website. Where applicable, such additional conditions form an integral part of the Agreement. These include, but are not limited to, the Privacy Statement, Delivery Zones, Sample Service, Private Shopping, Conscious Returns and other policies published on the Website.
Any deviation from these Terms and Conditions is valid only if confirmed by ParfuMaria in writing.
If one or more provisions of these Terms and Conditions are found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the purpose and intent of the original provision.
ParfuMaria reserves the right to amend these Terms and Conditions. The version applicable to the Agreement is the version in force at the time the Agreement is concluded.
Article 3. Offers and Formation of the Agreement
All offers, product descriptions, images, prices and other information published on the Website have been compiled with the utmost care. Obvious errors, obvious mistakes, typographical errors or pricing errors shall not be binding upon ParfuMaria.
Product images are provided for illustrative purposes only. Minor differences in colour, liquid colour, packaging, labelling, batch codes, production dates, caps, atomisers or other external characteristics may occur as a result of manufacturing processes, different production batches, natural raw materials or changes introduced by the manufacturer. Such differences shall not constitute a defect, provided that the Product conforms to the Agreement.
ParfuMaria supplies only genuine products obtained from official suppliers or authorised distributors.
The Agreement is concluded when the Consumer places an order and ParfuMaria confirms the order electronically.
ParfuMaria reserves the right to refuse an order in whole or in part, or to request additional information, where there are objective and justified grounds for doing so, including suspected fraud, misuse of its services, incorrect or incomplete information, payment issues or any other circumstances under which ParfuMaria cannot reasonably be expected to perform the Agreement.
If an obvious error in pricing, product information or availability is discovered after an order has been placed, ParfuMaria will inform the Consumer as soon as reasonably possible. In such a case, the Consumer shall be entitled to cancel the Agreement free of charge, provided that the order has not yet been dispatched.
Article 4. Prices and Payment
All prices displayed on the Website include VAT, unless expressly stated otherwise.
Any shipping charges, payment surcharges or other additional costs will be clearly communicated to the Consumer before the order is placed.
ParfuMaria reserves the right to amend its prices, shipping charges and other fees. Price changes shall not affect Agreements that have already been concluded.
Payment must be made using one of the payment methods offered on the Website.
Where payment is made by bank transfer, the full invoice amount must be received by ParfuMaria within five (5) calendar days from the date of the order. If payment is not received within this period, ParfuMaria reserves the right to cancel the order without prior notice.
Orders will only be processed after full payment has been received by ParfuMaria, unless otherwise agreed in writing.
ParfuMaria relies on external payment service providers for the processing of payments. Delays caused by payment providers in processing or forwarding payments to ParfuMaria may result in delays in processing or dispatching an order. Such delays shall not entitle the Consumer to compensation or cancellation of the Agreement.
Following receipt of payment, the Consumer will receive an order confirmation by e-mail. Unless stated otherwise, this order confirmation also serves as the invoice.
Article 5. Orders and Cancellations
An order becomes final once the Consumer has placed the order and the Agreement has been concluded in accordance with these Terms and Conditions.
The Consumer is responsible for carefully checking the selected Products, quantities, sizes, variants and shipping details before placing the order.
Once an order has been placed and payment has been completed, the automated order processing and shipping procedure commences immediately. For this reason, cancellation after payment is generally no longer possible.
Any request to cancel an order will only be considered if the order has not yet entered the processing stage. ParfuMaria is under no obligation to grant such a request.
Any request to amend an order, shipping details or any other order information will be treated in the same manner as a cancellation request. ParfuMaria is under no obligation to grant such a request, as the automated order processing and shipping procedure starts immediately after an order has been received.
Orders consisting of Products specially prepared or customised for the Consumer, including manually filled fragrance samples, custom Discovery Sets and other personalised Products, cannot be cancelled once payment has been completed.
The deliberate refusal of a delivery, failure to collect an order from a Collection Point or any other deliberate action resulting in the order being returned to ParfuMaria shall not constitute a valid cancellation of the Agreement.
Where an order is returned to ParfuMaria due to circumstances attributable to the Consumer, including refusal of delivery, failure to collect the order, incorrect or incomplete shipping details or any other incorrect information provided by the Consumer, all resulting costs shall be borne by the Consumer. These costs include, but are not limited to, return shipping charges, any outbound shipping costs borne by ParfuMaria, return processing fees and the cost of any subsequent re-shipment.
Should the Consumer request that a returned order be shipped again, ParfuMaria will only dispatch the order after all outstanding costs have been paid in full.
Article 6. Delivery and Shipping
ParfuMaria processes orders exclusively on the basis of the information provided by the Consumer during the checkout process.
The shipping details provided by the Consumer are transferred automatically from ParfuMaria's order processing system to the carrier's shipping system. No manual entry, modification or transfer of shipping details is carried out by ParfuMaria.
The Consumer is responsible for carefully checking all shipping details before placing the order.
If an order cannot be delivered or is delivered incorrectly as a result of the shipping details provided during checkout, all resulting costs shall be borne by the Consumer. These costs include, but are not limited to, return shipping charges, outbound shipping costs, return processing fees and the cost of any subsequent re-shipment.
ParfuMaria aims to dispatch orders within the processing times stated on the Website. Any delivery times published on the Website are estimates only and shall not constitute strict deadlines.
Once an order has been handed over to the carrier, ParfuMaria has no control over the transport process or the manner in which the carrier performs its delivery services.
The Consumer is responsible for monitoring the Track & Trace information provided by the carrier and for accepting or collecting the shipment in a timely manner.
Carriers may, in accordance with their own terms, conditions and operational procedures, deliver a shipment to a Collection Point if delivery to the specified address is not possible. Such decisions are made exclusively by the carrier and are beyond the control of ParfuMaria.
Where an order cannot be delivered due to the Consumer's absence, failure to collect the shipment, refusal of delivery or any other circumstance attributable to the Consumer, all resulting costs shall be borne by the Consumer.
Deliberately refusing delivery or failing to collect an order shall not constitute a valid exercise of the statutory Right of Withdrawal.
If the Consumer wishes a returned shipment to be dispatched again, ParfuMaria will only re-dispatch the order after all applicable costs have been paid in full.
Article 7. Right of Withdrawal and Returns
The Consumer has the statutory right to withdraw from the Agreement relating to the purchase of a Product within fourteen (14) days after receiving the Product, without stating any reason, unless a statutory exception to the Right of Withdrawal applies.
To exercise the Right of Withdrawal, the Consumer must notify ParfuMaria by e-mail within the withdrawal period.
Following notification of withdrawal, the Consumer must return the Product to ParfuMaria without undue delay and no later than fourteen (14) days after the withdrawal notice has been given.
The Product must be returned unused, undamaged, complete and, where reasonably possible, in its original packaging, including all accessories, documentation and any complimentary Products supplied with the order.
Products sealed for reasons of health protection or hygiene may only be returned if the seal has remained intact after delivery.
The Right of Withdrawal does not apply to Products that are excluded by law, including Products that have been specially prepared or personalised for the Consumer. This includes, but is not limited to, manually filled fragrance samples, custom Discovery Sets and other personalised Products.
The direct costs of returning Products are borne by the Consumer.
In addition, ParfuMaria charges a €5.00 return processing fee for each returned order. This amount will be deducted from the refund. Further information regarding this fee is available on the Conscious Returns information page, which forms an integral part of these Terms and Conditions.
Any complimentary fragrance samples supplied by ParfuMaria must also be returned in the event of a full or partial return. If such samples are not returned, ParfuMaria reserves the right to deduct their value from the refund.
The Consumer is responsible for packaging returned Products properly. Returns must be sent with sufficient postage. ParfuMaria recommends returning Products using an insured service with Track & Trace. The risk of loss or damage during the return shipment remains with the Consumer until the returned Products have been received by ParfuMaria.
If a parcel is returned because the Consumer deliberately refused delivery or failed to collect it, this shall not constitute a valid exercise of the Right of Withdrawal. All resulting costs, including return shipping charges, outbound shipping costs, return processing fees and any costs relating to re-shipment, shall be borne by the Consumer.
Article 8. Complaints and Investigation
The Consumer must inspect the delivered Products immediately upon receipt for completeness, transport damage, visible defects, damage to the packaging and any other irregularities.
Complaints concerning missing Products, damage in transit, visible defects, the condition of a Product or the fill level of a Product must be reported to ParfuMaria on the day of delivery.
To enable a proper and objective assessment of the complaint, the Consumer is required to cooperate fully with the investigation. Upon request, the Consumer must provide all information, photographs, statements and any other supporting evidence requested by ParfuMaria within the period specified by ParfuMaria.
If the Consumer fails to cooperate or provides insufficient information, ParfuMaria will be unable to continue the investigation and the complaint cannot be assessed on its merits.
Once a Product has been used, or once the reporting period referred to above has expired, it is no longer possible to objectively determine the condition or contents of the Product at the time of delivery. For that reason, complaints submitted after that moment cannot be assessed on their merits.
If, following investigation, a complaint is found to be justified, ParfuMaria will provide an appropriate solution in accordance with its legal obligations.
Article 9. Warranty and Product Claims
ParfuMaria supplies only genuine Products obtained from official suppliers or authorised distributors.
The Consumer must inspect each Product immediately upon receipt and before first use for visible defects, damage, proper operation and any other irregularities.
If a defect is identified, the Consumer must notify ParfuMaria immediately after discovering the defect so that an objective assessment can be carried out.
Where necessary for the assessment of the complaint, the Consumer must, at ParfuMaria's request, make the Product available for inspection or return it to ParfuMaria. ParfuMaria may submit the Product to the manufacturer, importer or authorised distributor for further examination.
ParfuMaria can only assess a complaint where the condition of the Product and the cause of the alleged defect can still be established objectively.
The warranty applies exclusively to defects that already existed at the time of delivery or that are demonstrably the result of a manufacturing or material defect.
The warranty does not apply to defects, deterioration or changes resulting from, including but not limited to:
The Consumer is responsible for storing and using perfumes, cosmetics and personal care products in accordance with the manufacturer's instructions.
Article 10. Misuse of Services
ParfuMaria reserves the right to refuse an order, terminate an Agreement or refuse future orders where there are objective grounds to conclude that the Consumer has engaged in fraud, abuse of services or any other unlawful conduct.
Misuse of services includes, but is not limited to:
Where ParfuMaria reasonably concludes, on the basis of objective circumstances, that misuse of its services has occurred, ParfuMaria may take appropriate measures, including refusing future orders, without being liable for any compensation.
Nothing in this Article limits ParfuMaria's statutory rights, including the right to recover damages and to take legal action where appropriate.
Article 11. Liability
ParfuMaria performs its services with the utmost care and attention.
ParfuMaria shall only be liable for direct damage resulting directly from an attributable failure on the part of ParfuMaria, to the extent that such liability cannot be excluded or limited under mandatory law.
ParfuMaria shall not be liable for indirect damage, consequential damage, loss of profit, loss of savings, loss of business opportunities, immaterial damage or any other form of consequential loss, unless such damage results from intent or deliberate recklessness on the part of ParfuMaria.
ParfuMaria shall not be liable for damage resulting from improper or careless use of Products, improper storage, exposure to extreme temperatures, direct sunlight, moisture, normal wear and tear, incorrect or incomplete information provided by the Consumer, or any other circumstance beyond the reasonable control of ParfuMaria.
ParfuMaria shall not be liable for delays, changes in delivery or other circumstances arising from the actions or decisions of carriers, customs authorities, payment service providers or other third parties involved in the performance of the Agreement.
ParfuMaria shall not be liable for minor differences in colour, fragrance, liquid colour, packaging, labelling, caps, atomisers, batch codes, production dates or other external characteristics resulting from manufacturing processes, different production batches, natural raw materials, changes introduced by the manufacturer or other circumstances beyond the control of ParfuMaria, provided that the Product conforms to the Agreement.
Changes made by the manufacturer to packaging, labelling, batch codes, ingredients, composition or product presentation shall not entitle the Consumer to cancel the Agreement or claim compensation, provided that the Product supplied conforms to the Agreement.
The Consumer remains responsible for storing, handling and using Products in accordance with the manufacturer's instructions.
Article 12. Force Majeure
ParfuMaria shall not be obliged to fulfil any obligation if performance is temporarily or permanently prevented by an event of Force Majeure.
Force Majeure includes, but is not limited to:
During a Force Majeure event, ParfuMaria's obligations shall be suspended for the duration of the event.
ParfuMaria will inform the Consumer as soon as reasonably practicable if a Force Majeure event materially affects the performance of the Agreement.
If performance of the Agreement becomes permanently impossible as a result of Force Majeure, ParfuMaria shall be entitled to terminate the Agreement in whole or in part without being liable for any compensation.
Article 13. Intellectual Property Rights
All intellectual property rights relating to the Website, including but not limited to texts, product descriptions, photographs, images, logos, designs, layout, corporate identity, databases and all other content, are vested exclusively in ParfuMaria or in the respective rights holder who has granted permission for their use.
Without the prior written consent of ParfuMaria, it is prohibited to copy, reproduce, publish, distribute, modify or otherwise use, in whole or in part, any content from the Website, unless permitted under mandatory law.
The reproduction, publication or use of these Terms and Conditions, legal documents, product descriptions, SEO texts or any other content created by ParfuMaria, in whole or in part, without prior written permission, is prohibited.
Article 14. Privacy
ParfuMaria processes personal data in accordance with the applicable laws and regulations, including the General Data Protection Regulation (GDPR).
The manner in which ParfuMaria collects, uses, stores, protects and, where necessary, shares personal data is described in the Privacy Statement published on the Website.
The Privacy Statement forms an integral part of these Terms and Conditions.
Article 15. Governing Law and Disputes
These Terms and Conditions and all Agreements concluded between ParfuMaria and the Consumer shall be governed exclusively by the laws of the Netherlands.
Any dispute that cannot be resolved amicably shall be submitted to the competent court in accordance with the applicable laws of the Netherlands.
If the Consumer resides outside the Netherlands, any mandatory consumer protection provisions applicable in the Consumer's country of habitual residence shall remain applicable to the extent that such protection cannot lawfully be excluded under the applicable rules of private international law.
Article 16. Final Provisions
If any provision of these Terms and Conditions is found to be invalid, void or unenforceable, the remaining provisions shall remain in full force and effect.
ParfuMaria reserves the right to amend these Terms and Conditions. The version applicable to the Agreement shall be the version in force at the time the Agreement is concluded.
Any failure or delay by ParfuMaria to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.
These Terms and Conditions shall at all times be interpreted in accordance with the applicable laws and regulations.
Article 17. Contact Information
For questions regarding these Terms and Conditions, an Agreement or the services provided by ParfuMaria, Consumers may contact ParfuMaria using the contact details published on the Website.
ParfuMaria aims to handle all questions, requests and complaints carefully and within a reasonable period of time.
At ParfuMaria, we believe luxury begins with discovering exceptional fragrances.
With your first full-size fragrance purchase of €75 or more, you'll receive 2 EXTRA complimentary ready-made fragrance samples, on top of our standard complimentary samples.
Simply enter the code in the comments field during checkout.:
in the comments field during checkout, and we will automatically add your 2 EXTRA complimentary samples to your order.
Discover more. Experience more.
✔ Official authorised retailer
✔ 100% genuine niche fragrances
✔ Personal fragrance advice
No discount applies. This offer is valid on your first full-size fragrance purchase of €75 or more. Not valid on samples, discovery sets, travel sizes or discounted products. The 2 EXTRA complimentary samples are selected by ParfuMaria and cannot be exchanged.
